FAQ

What Happens if I Sell my Unit?

Should you become frail and can no longer live in your unit, we require a month’s notice. We will then start marketing your unit. When a new buyer has been found, you will be informed. But, the general idea is that we will start to market your unit as soon as possible should you need to sell. You will be paid back your full purchase price on the resale of your unit. Should a unit be sold due to the passing of a resident, the monies will be paid into the Late Estate.

Remote Garage Door

Can I put a remote for my garage door? Yes you may with written consent of the General Manager for your own cost understanding that this remains a fixture. GAFA manger requires a second remote in case of an emergency. Should your garage need maintenance it will be for your account.

What About Storage in my Garage

You may store a few items in your garage. No items that are a fire hazard can be stored in the garage. Agents of GAFA will inspect garages form time to time to ensure that it is Hazard free

Plants on Stoops

It is a ruling that only two pot plants are allowed on the stoop, unless the landscaping and positioning of the plants are aesthetically to the satisfaction of management. No cluttering of plants and outdoor furniture is allowed. Plastic furniture become brittle and can lead to accidents.

Safety Hints

Your unit has been fitted with a smoke alarm. The battery of this alarm goes flat and will make a loud noise, please report this to reception for replacement Don’t walk on the grass, remain on the pathway and use the hand rails From time to time it is statutory for the Management to practice an evacuation drill. Most drills will be announced, but an unannounced drill can take place occasionally. Management keeps a list of residents @ risk and allocates able bodies to assist in case of a fire drill.

Cluttering of Units

We would like to advise residents – for their own safety - to make sure that their units only have the necessary furniture in.  Don’t clutter. We have empathy with most of our residents who come out of large houses and need to make a mind shift to stylishly furnish units. Don’t have loose mats in the units.

What if my Bigger Unit Becomes Unaffordable

You may approach GAFA management with an official letter to purchase a smaller bachelor unit or other unit of your choice should one become available, and a settlement can be arranged.  You will be responsible for the levy of your first unit until it is finally sold.

Window Boxes

New window boxes have been installed in each unit at a cost of R90 each.  This remains the property of GAFA and may not be taken down once you have moved out.  A R40 deposit will be charged upon taking residency of your unit and the monies refunded should you vacate your unit and the window box is found in good order.

GAFA Property

Please make sure that when you vacate our unit the following remains GAFA property: the DOT COM PHONE and the FIRE EXTINGUISER.  Should you evacuate and take this with you we will invoice your final bill with the replacement value.

Hint for Emergencies

You are advised to have a small file handy with certified copies of your ID document, bank statements, medical aid form, living will should you have one, telephone of next of kin, will and other relevant  information should you need to be hospitalized and can’t speak for yourself.

What Happens if I Become Ill?

Should you feel “under the weather” while in your unit, you may call 0002. This is the extension for the nurses’ station. You note the number of your unit, and what it is that you need assistance with. A nurse will then come to your unit and assess the situation. Should the nurse feel that you are better taken care of in Frail Care, she will inform you of this. You will be taken to Frail Care in a wheelchair, and our Nursing Service Manager will be informed of this. Should you fall ill, have been hospitalized and need professional care, but the hospital has released you – you are entitled to a three day stay in frail care (free of charge) until you are recovered. Should you need to stay longer, you will be charged a daily fee, and this will be added to your monthly account.

Communication with Residents

The Management Committee has three ways to communicate with residents. 1. Chatterbox This is a monthly newsletter that is available to each resident with news, birthdays, tit-bits, recipes, and important information that is shared with residents. 2. SMS Bulk sms may be sent to communicate a recreational activity, maintenance work that is undertaken etc. 3. 605 This is where you use your SAMSUNG phone to call “605” and you will hear the days activities, birthdays on that specific day, the menu for the day etc. There is also the Public Announcement system that serves as a general way of communicating the days activities and serves as a way of informing all residents should there be an emergency evacuation.

How the Forum Representatives and Board Members are Elected

A membership fee is payable each month, which allows all residents voting rights at the Annual General Meeting. At this meeting, the duly nominated board members are voted for. Board members that are residents are voted for from the Residents Forums. These residents are nominated by their fellow residents to be part of the resident forum. On this forum issues are discussed that have direct impact on your stay in the village. The board consists of 40% residents, 40% community members and 20% staff members. Meetings are held quarterly The role of the forum member: The role of the forum member is to attend to the residents’ concerns and promote contentment in the community. Topics such s security, refuse removal, gardens and terrain, recreation and nursing services are discussed at these meetings. They are very informal, but agendas and minutes are kept for record purposes. Should there be minor maintenance problems such as leaking taps, replacement light globes, etc., a defect form can be completed with our Help Desk assistant, and these mattes do not have to wait for the forum meeting to be addressed.

Do I Qualify for a Reduced Electricity Charge?

No. The reason for this is that the organization as an entity qualifies for a special rate, and therefore your monthly unit usage is calculated accordingly.

Keys

A key deposit is paid with purchasing of the unit and should your keys be lost, that deposit will be utilized for the replacement thereof. It is always a good idea to leave a set of keys with a neighbour you trust, and or with a child, family member or friend – should it ever be necessary for an emergency entrance by staff. The spare keys to all the units are kept in a secure key store and only the General Manager has the key for that specific store and can be reached only on instruction from her.

How Does my Unit get Cleaned

It is compulsory for all units to be cleaned either daily or weekly, but must be done at least four times a month.  Residents make use of our cleaning service and may schedule a cleaner at a time and day of the week that suits both the cleaning roster and them.  Residents taking occupation from November 2012 will have 4 cleaning sessions of 3 hours per week at a current cost of R20.00 per hour.  A dedicated domestic cleaner will be assigned to your specific unit.   NO outside cleaners will be allowed on a regular or occasional basis.  This is purely for security reasons.

Upgrades/Alterations in my Unit & on the Patio

Please always consult your contract before making any alternations or adding any fixtures to your unit. Policy states that a letter is written to the Management Committee of GAFA stating what exactly it is you want to do in your unit – e.g. putting up a DSTV Dish/new light fittings/additional cupboards/removing of breakfast nook etc. – the management will consider your request fairly and give you a written answer. Always remember that you are not the owner of the unit, but only of the life rights. The unit remains the property of GAFA and therefore NO changes, alterations and or fixtures may be added or taken away in the unit without prior consent from the Management Committee. You will also be required to keep the unit in a clean, neat and tidy condition at all times. 3 monthly visits will be done to your unit to ensure that all rules, regulations and upkeep of the unit are adhered to. This rules and regulations are not there to make any of our residents feel as if they are being treated like children, but simply in the interest of all in our communal living projects

TV Reception of SABC 1,2,3 and eTV

GAFA will maintain the aerials of the units, but would like to explain that residents with a satellite dish have much better reception in the Primrose area.

Power Failures

Primrose area is prone to power surges and power failures GAFA has a flow in of three distribution boards and sometimes all areas are affected and sometimes only some areas are affected.  You are advised to unplug all your electrical equipment when there is a power failure to prevent damage when power flows back.  The back-up for the DOT COM is 24:00, in case of a power failure

Payment of my Unit

The price of your unit will depend on the size unit you are comfortable with. This might be a bachelor unit, one bedroom or two bedroom unit, including a carport or garage. You will be requested to put down a R50 000-00 deposit to secure your retirement unit, or you might be asked to pay the full purchase price on date of signing your contact. Experience has taught us that sometimes it takes time to sell your house, and circumstances sometimes determine how quickly you have to move to a retirement village. Therefore, depending on the time frame and individual circumstances, we do make provision that you may pay “Occupational Rent”. This allows you to move into your new home without having paid the full purchase price. You are then invoiced at 1% of the outstanding balance of your purchase price for a pre-determined time frame (usually 3 months is granted). In this time you will not be held responsible for the levy. However, you will pay all other costs mentioned from point 1-5. Once your full outstanding amount has been paid, you will then only be invoiced your quoted levy, and no longer the occupational rent.

How Is My Electricity Calculated?

Each unit’s electricity is read in the third week of each month.  You are only billed for the amount of units you have used.  However, in winter, when a lot of electricity is consumed, and we are pushed into “demand billing”, residents  using more than their allowed 500 units per month, will be billed at a higher rate for these units used.  Water is communal but residents are still urged to please save both water and electricity especially in winter.  Ihlati residents’ water is read and there might be a decision to charge for water used per unit. Water meters are read regularly.

Contract Fee

The contract fee of R570.00 is payable to our lawyer on the date of signing your contract.  As this is a legal and binding agreement, a fee must be paid.  You will be issued with receipts

Key Deposit

This is a once off fee of R200 payable to our cashier on receipt of your keys to your brand new home.  You will receive a receipt for this, and we urge you to keep it in a safe place, as should the time come that you have to sell your unit, you will be refunded your R200 for returning all the keys in the way that they were handed to you.

Membership

There is a monthly membership fee payable per person.  This entitles you to a vote for our Board of Directors at our Annual General Meeting held every year around April.  All major decisions are taken by our board.  For instance annual budgets, yearly increases, staff salaries, etc. You are represented by a Forum Representative. A membership fee excludes persons or groups who have no interest at GAFA from voting on their own Board members

SAMSUNG

This is our internal telephone communication system.  You may phone anywhere on the premises without cost.  When you call outside the premises, normal Telkom rates will apply.  You will also receive a detailed telephone bill at the end of each month along with your account.  You will pay a R80 monthly rental fee now fixed for 1 year.  There may be an escalation on this in the future.  When your handset falls, or has been man-handled, the repair or replacement thereof would be for the account of the residents.  Should it be found that the handset if faulty but to no fault of the resident, the organization will have the handset replaced or repaired.

Security

Our security company is called Pro Force.  Our guards are on patrol 24/7.  You might have a tug or knock at your door or window after eight in the evening to let you know that you should close windows and lock all doors.  Your family will purchase a “GAFA” sticker from the cashier in the office which will allow them access to the premises without signing in.  However, when you receive visitors, the guard at the relevant gate will call you to find out if you are in fact expecting someone.  Encourage your visitors to co-operate. Our security guards have panic buttons linked with CHUBB armed response and can call for back-up should an incident require it. When you know that you are coming home late, you can call our security guards on 011 383 0039 / 011 383 0040 and arrange with them to be ready to receive you and make sure the gates are open and you do not have to wait for them, as the gates are lock at 21:00.  Please don’t hoot.